Privacy Policy

What Information We Actually Collect

When you're booking a room or signing up for our wellness programs, we're gonna need some basics. Nothing too invasive, just what's necessary to make sure your stay goes smoothly.

• Personal Details: Your name, email, phone number, and mailing address. Pretty standard stuff.
• Payment Info: Credit card details for reservations - though we don't actually store the full numbers ourselves (we use secure payment processors for that).
• Booking Preferences: Room types you like, dietary restrictions for our restaurant, spa treatment preferences, stuff like that.
• Special Requests: Any accommodations you need - accessibility requirements, allergies, celebration occasions.
• Website Activity: Cookies and browsing behavior when you're poking around our site. Helps us figure out what's working and what's not.

How We Use Your Information

We're not collecting data just for kicks. Here's what we actually do with it:

How We Protect Your Data

We take security pretty seriously around here. Our heritage building might be historic, but our data protection is totally modern.

• Industry-standard encryption for all online transactions and sensitive data
• Secure servers with regular security audits and updates
• Limited staff access - only people who actually need your info can see it
• PCI-compliant payment processing through trusted third-party providers
• Regular backups and disaster recovery protocols

Who We Share Information With

We're not in the business of selling your data. Period. But sometimes we do need to share info with partners who help us run things:

Cookies & Tracking

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are little data files that help our website work better and remember your preferences.

Essential Cookies: These keep the site functional - like remembering what's in your booking cart. Can't really turn these off if you wanna use the site properly.

Analytics Cookies: Help us understand how people use our site. We use this to improve navigation and content. You can disable these in your browser settings if you want.

Marketing Cookies: Track your activity to show relevant ads. These are optional and you can opt out through cookie preference settings.

Most browsers let you control cookies. Check your browser settings if you wanna manage or block them.

Your Rights & Choices

Your data, your rules. Here's what you can do:

How Long We Keep Your Data

We don't keep your information forever. Here's the general timeline:

• Active Guests: As long as you're using our services or have an active account
• Past Guests: Up to 7 years for financial records (Canadian tax law requires this)
• Marketing Data: Until you opt out or ask us to delete it
• Website Analytics: Typically aggregated and anonymized after 26 months

After these periods, we'll either delete or anonymize your data so it can't be traced back to you.

Children's Privacy

Our services aren't directed at kids under 16. If you're a parent and think your child has given us personal information, please contact us immediately and we'll delete it. We don't knowingly collect data from minors without parental consent.

International Guests

We're located in Canada and operate under Canadian privacy laws (PIPEDA, for those who care about acronyms). If you're visiting from elsewhere, your information might be processed here in Canada where our servers and offices are.

For EU guests: We respect GDPR rights even though we're not technically required to. You've got the same data rights listed above, and we treat your information with the same care.

Changes to This Policy

Sometimes we gotta update this policy - whether it's because of new laws, new services, or just improving how we do things. When we make significant changes, we'll let you know via email or a prominent notice on our website. The "Last Updated" date at the top will always show when the latest version went live.